Reference

How slot17 Protects Your Personal Data

slot17 collects only the data needed to operate your account, process payments through DANA, OVO, GoPay and QRIS, and keep your session secure — nothing more.

Account data encrypted at restDANA, OVO, GoPay & QRIS transactions securedData requests answered within 14 daysNo third-party data selling

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What Data We Collect and Why

slot17 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

When you open an account with slot17, we collect your registration details — name, email address, and phone number — alongside transactional records tied to your chosen payment method, whether that is DANA, OVO, GoPay or QRIS. Device identifiers and session logs are recorded to detect

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unusual access patterns and protect your wallet. We do not collect data beyond what your account activity generates. Our data practices are shaped by applicable Indonesian law, and where cross-border data handling is involved, those transfers depend on local law. We retain your transaction history for
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a minimum of five years to meet standard financial record-keeping obligations recognised in Indonesia.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

PRIVACY CONTACT PATHS

How to Reach Us About Your Data

If you have a question about how slot17 handles your personal data, or if you want to submit a data access or deletion request, our privacy support team is available seven days a week. You can reach us via live chat on the slot17 site, by email at our dedicated privacy address, or through our 24-hour WhatsApp support line — the same channel many of our account holders in Jakarta use for account queries.

Team online

Live Chat

Start a privacy chat directly inside your account dashboard. Our agents are available around the clock and can initiate a data access request on your behalf during the same session.

Email Support

Send your data request or privacy concern to our dedicated privacy email. We aim to acknowledge every email within 24 hours and resolve the request within 14 calendar days of receiving it.

WhatsApp Line

Our WhatsApp support line operates 24 hours a day. Verification of your account identity is required before any personal data is discussed or actioned, keeping your information safe throughout the process.

DATA HANDLING PRACTICE

Six Ways slot17 Handles Your Privacy

Our privacy practices cover the full lifecycle of your data — from the moment you submit your registration details to the point where your account is closed and records are archived.

Encrypted Storage

All personal data stored on slot17 servers is encrypted at rest using AES-256 encryption. Your account credentials, payment method identifiers for DANA, OVO, GoPay and QRIS, and session tokens are never stored in plain text.

Cookie Management

We use strictly necessary cookies to keep your session active and preference cookies to remember your lobby settings. You can review and withdraw cookie consent at any time through the cookie settings panel in your account.

Data Retention Schedule

Account data is kept for as long as your account is active, plus a five-year archive period after closure to meet financial record obligations. After that period, data is permanently deleted from our systems.

Third-Party Sharing Rules

We share data only with payment processors like DANA and OVO, fraud detection partners, and regulators where required by law. We do not sell or trade your personal data to advertisers or marketing networks under any arrangement.

Account Security Steps

Two-factor authentication is available on your account and we recommend enabling it. Every login from a new device in Yogyakarta or anywhere else triggers an email notification so you are always aware of access to your account.

Data Request Process

You can submit a formal request to access, correct or delete your personal data at any time. We verify your identity, then process the request within 14 days — longer only if complexity requires it, and we will inform you of any delay.

Frequently Asked Privacy Questions

The questions below cover the privacy topics our account holders ask most often — from what data slot17 holds on them, to how DANA and GoPay payment records are stored, to the exact steps for submitting a data deletion request. If your question is not here, our live chat team can answer it directly.

We collect your name, email address, phone number and the payment identifiers linked to your chosen method — DANA, OVO, GoPay or QRIS. We also log device identifiers and session timestamps to protect your account from unauthorised access.

Transaction references from DANA, OVO, GoPay and QRIS are stored in encrypted form on our servers. We retain only the reference ID and amount — we do not store your full payment account credentials or e-wallet PIN at any point.

Yes. Submit a data access request through live chat, email or WhatsApp. After we verify your identity, we compile and send a full copy of your stored personal data within 14 calendar days of receiving the verified request.

Contact our privacy support team via live chat or email and specify that you are requesting erasure. We will confirm your identity, close your account if it is still active, and permanently delete your data after the mandatory five-year financial archive period ends.

No. We share data only with the payment processors you use — such as DANA or GoPay — and with fraud detection or regulatory bodies where required. We do not share or sell your data to marketing companies or advertising networks.

We use session cookies to keep you logged in and preference cookies to save your lobby settings. You can review, adjust or withdraw cookie consent at any time through the cookie settings panel available inside your account page.

We will contact you directly via the email address registered to your account as soon as reasonably possible after we confirm an incident. We follow disclosure timelines that depend on local law, and we will include steps you can take to protect your account.

How slot17 Protects Your Personal Data

How to Reach Us About Your Data

Live Chat

Email Support

WhatsApp Line

Six Ways slot17 Handles Your Privacy

Encrypted Storage

Cookie Management

Data Retention Schedule

Third-Party Sharing Rules

Account Security Steps

Data Request Process

Frequently Asked Privacy Questions

01 What personal data does slot17 collect when I open an account?

02 How are my DANA and OVO payment records stored?

03 Can I request a copy of all the data slot17 holds on me?

04 How do I ask slot17 to delete my personal data?

05 Does slot17 share my data with third parties for marketing?

06 What cookies does slot17 use and how can I control them?

07 How will slot17 notify me if my data is ever involved in a security incident?

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